How progressive pricing works

The ladder

RS Systems remembers how many repairs each vehicle has had, and each one steps down a price ladder — out of the box that's $50 → $40 → $35 → $30 → $25, then it stays at the bottom rung. First chip on a windshield costs $50; the third chip on that same windshield costs $35. It happens automatically on every job — no mental math in the field.

Why shops price this way

Fleet managers love it: the more they bring you, the better each repair gets. It rewards the customer who hands you the whole windshield instead of shopping each chip around — and it's a selling point you can say out loud.

Make the ladder yours — or turn it off

In Settings → Prices & Tax you can set your own numbers for each rung, or switch progressive pricing off entirely and charge one flat price per repair. Both are honest ways to run a shop; pick the one that matches how you quote.

Multi-break visits ride the same ladder

Three chips in one visit? Log them together and each break is priced as the next rung — the vehicle's history plus break one, break two, break three. One session, one ticket, correct price on every line.

Special deals still fit

A fleet with negotiated rates can have its own pricing on its customer page, and managers can type a custom price on any single job when the situation calls for it. The ladder is the default, never a cage.

A new windshield starts over

The count belongs to the windshield, not the truck. When you replace a windshield, that unit's next repair is back to the first-repair price on its own.

When another company replaced it, RS Systems has no way of knowing. So when you start a repair on a unit with history, the job form says which repair number it will be, when you were last there, and shows where your earlier repairs were on the glass. If they aren't on the windshield in front of you, tap New windshield and the job is charged as repair #1. The job keeps a private note that the count was started over.